Page 15 - CWA COVID-19 Coverage Restaurant Edition Part 1

What was the first thing that ran through your
minds when you first heard of the measures
taken to curb the virus e.g. social distance,
circuit breakers? Why did you feel that way?

We were hearing about closures and hospitality
workers losing jobs in other countries before
it hit us, so the first things that came to mind
were the safety and wellbeing of our workforce. COVID-19 + RESTAURANT

If you are currently using (a) delivery platform(s),
what have you been using? Can you rate them based
on delivery, efficiency, costs? Are there any other
factors that you want to include during this time?

We have partnered with a range of third-party
delivery providers to serve more guests, but are also
grateful for customers who choose to pick-up their
orders, saving us the commissions in these lean times.

What are the restaurant’s plans moving
forward? Have there been any challenges
adjusting to the situation now, and how did
you get through or resolve the issue? What did
you and the team learn from the experience?

Our teams have no doubt learned a new level of
adaptability and collaboration in order to operate
with less manpower, pivot to focus on takeaway and
delivery and get used to social distancing measures.
We will also look into tighter hygiene SOPs to build
extra confidence for our staff and customers.
image source: Mr Daniel Sia Do you think the elements of how some
The restaurants are operating at the moment
will become the norm in the future?

Yes, more conscientious hygiene protocol for
White additional protection and sanitation such as
gloves and masks are likely to be part of the
new normal. Social distancing is a challenge for
restaurants because it significantly decreases
capacity. However, while we expect it to be a
Rabbit critical aspect of the easing measures when dine-
in is permitted again, hopefully they will also
be reduced as the threat of spread recedes and
masses become more comfortable going out again.

Daniel Sia, Culinary Director,

The Lo & Behold Group

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