Shake up on Circular Road
By Elizabeth Wong
The Independent did a story on a restaurant-critic-turned-restaurant-owner who received twenty one-star reviews on TripAdvisor two weeks before she even opened her doors to the public. When she started to get positive reviews from customers, TripAdvisor expressed concern that she might be asking staff to write positive reviews, and froze her rating at three stars. Elsewhere, an Edinburgh restaurant owner says, “We’ve had guests who used a negative review as a threat, demanding a free meal lest we feel the wrath of their keyboard.”
By Elizabeth Wong
By Liao Xiangjun
By Clover Ng
