Royal Plaza On Scotts Awarded Best Engagement & Retention Strategies At HRM Asia Awards 2016
by Cristabel Chia
@ 18 Mar 2016
Royal Plaza on Scotts (RP) was awarded Best Engagement & Retention Strategies (<500 employees) at the HRM Awards 2016. This award recognises the hotel’s outstanding achievements as an employer in promoting staff engagement within the organisation, resulting in increased productivity and higher retention rates.
Engagement sessions are held frequently between talents and the management team, including the General Manager and Chief Experience Officer, Mr Patrick Fiat, whom the talents address on a first-name basis. These platforms facilitate communication amongst the organisation as talents are able to provide feedback on concerns and improvements seamlessly. People's Engagement Forums are also held quarterly, where Patrick shares the direction and updates of the organisation, as well as personal achievements and milestones of talents such as graduations, marriages and birth of new-borns. The programme also shines light on individuals who have made a difference in creating refreshing guest experiences and encourages talents to constantly go the extra mile to ‘wow’ guests. For more information, visit www.royalplazaonscotts.com.sg